Privacy policy
How Charge23 collects, uses and protects the information you share when you use the ChargeID website and platform.
Last updated
This policy is a plain-language summary of how we handle your data. It applies to chargeid.in and the ChargeID operator platform, both operated by Charge23. It isn’t a substitute for legal advice, and we’ll update it as the product grows.
What we collect
We collect the details you give us directly — your name, work email, network name, and anything you write in a demo request or support message. When you use the operator platform, we also process station, session and settlement data on your behalf so we can show you utilization, reliability and revenue.
How we use it
We use your information to run the service, respond to you, route demand to your stations, and improve how ChargeID works. We don’t sell your data, and we don’t share it with other operators — your network’s numbers are yours alone.
Website analytics
We use Vercel Web Analytics for basic traffic measurement without analytics cookies. Google Analytics is optional and starts only after you allow it. It helps us understand which pages and onboarding actions are useful. We do not send form answers, work email addresses, passwords or API keys to analytics. You can decline Google Analytics or change your choice through Analytics preferences in the footer. We respect browser Do Not Track and Global Privacy Control signals for Google Analytics.
Onboarding and demo requests
We use your contact and network details to respond to your request and arrange onboarding or a demonstration. A received request does not verify ownership or publish your stations. Requesting contact does not subscribe you to marketing email. You can ask us to delete your request using the contact details below.
Sharing and processors
We share data only with the service providers that help us operate — for hosting, analytics, payments and communication — under agreements that require them to protect it. We may disclose information where the law requires it.
Keeping it safe
Access is scoped so one operator can never see another’s data, and we hold information only as long as we need it to provide the service or meet our legal obligations.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of non-essential email at any time. Reach us and we’ll act on it promptly.
Contact
Questions about this policy or your data? Email privacy@chargeid.in, or get in touch through our contact page.